Arene Chef provides freshly prepared student thalis and collaborates with trusted vendors to ensure a variety of food options. We reserve the right to modify the menu or vendor partnerships to maintain quality and availability.
All food provided is prepared or sourced under strict hygiene standards. In case of any quality concerns, customers must notify us immediately via our support channels.
Thalis are delivered on a first-come, first-served basis. Availability may vary based on demand and supply conditions. Delivery timings are subject to change, and delays caused by unforeseen circumstances will be communicated promptly.
Vendors associated with Arene Chef are selected based on quality, compliance, and reliability. Arene Chef is not responsible for delays or disruptions caused by external vendor operations.
Pricing for thalis is competitive and designed for affordability, especially for students. Payments are accepted via specified methods and must be completed at the time of ordering unless otherwise agreed upon.
Orders canceled within 15 minutes of placement are eligible for a full refund. Refunds for any service disruptions will be processed within 7 working days.
Customers are advised to inform us of any allergies or dietary restrictions before placing orders. While we take utmost care, cross-contamination cannot be entirely ruled out.
Customers and vendors must adhere to ethical practices and maintain respectful communication with Arene Chef staff. Misuse of services or breach of terms may result in suspension of services.
Arene Chef is not liable for health issues arising from consumption unless proven to be directly caused by our negligence.
Arene Chef reserves the right to update these terms and conditions as needed. Changes will be communicated via official channels.
By using Arene Chef services, customers and vendors agree to comply with these terms and conditions.
General Terms and Conditions
The items provided to the Company for cleaning or repairs shall be referred to as "articles" in this agreement. This agreement is strictly between Arene Services Pvt. Ltd. and the Customer, with no implications of any relationship with other parties.
While we take utmost care in handling all garments, linens, and fabrics, it is important to note that some items may undergo discoloration or shrinkage due to inherent material conditions or hidden defects. These items are cleaned at the Owner’s Risk, and the Company does not assume responsibility for such issues.
We make reasonable efforts to maintain the highest standards in washing, drying, and folding services. However, the Company does not review manufacturer labels for washing or drying instructions and will not be responsible for garments marked as "hand wash only" or "dry clean only."
The Company does not accept liability for garments that require special handling or delicate care. Additionally, the Company is not responsible for issues arising from loose colors or color bleeding within garments.
Items not claimed within 30 days of service will incur storage fees of 12% per month on the total invoice amount. Any discounts previously applied at the time of pickup will also be revoked. If an article is not claimed within three months, the Company reserves the right to sell the item to recover the outstanding charges.
The Company reserves the right to refuse cleaning any garment at its discretion.
Although stain removal is part of our service, the Company does not guarantee complete removal of all stains. Any stains will be addressed at the Customer’s risk.
The Company is not liable for the loss or damage of personal items such as money, jewelry, or non-cleanable objects left within articles. If the Customer is concerned about the loss of any item, they should refrain from leaving it with us.
In case of loss or damage to an article, the Company may offer compensation up to three times the cost of the service performed (based on processing charges). This decision is at the sole discretion of the Company, and compensation will be provided in the form of services, not cash. Customers must present bills for claims.
Customers are requested to verify the number of articles at the time of delivery and inform the delivery personnel of any discrepancies. The Company will not be held responsible for claims made after the delivery has been signed off by the Customer.
The Company provides a 7-day warranty from the date of delivery for any quality issues related to washing or dry-cleaning. Claims made after this period will not be entertained.
Customers may receive updates and notifications from the Company via calls, SMS, email, or other channels for transactional and marketing purposes. If the Customer wishes to opt-out, they may contact the Company’s Customer Care department.
The Company does not accept responsibility for any ornaments, jewelry, or fittings attached to garments. Customers should remove these items before sending them for cleaning.
Customers must inspect their articles for damage upon delivery and report any issues at that time. The Company will not be liable for any damage claims made after the article has been accepted.
The Company will not be responsible for any loss, damage, or delay caused by force majeure events such as natural disasters, fire, or other unforeseen circumstances.
Certain items may require additional processing time. No claims or deductions will be accepted for delays in service.
For designer wear, the processing fee will be determined on a case-by-case basis, depending on the complexity of the garment. The fee will be communicated to the Customer after assessment by an expert at the processing center.
Invoices will be sent to the Customer’s registered email address. Printed bills will not be provided.
Customers opting for express delivery will be charged double the regular service fee.
Full payment is required upon successful delivery of the order. For retail orders, payment must be made in cash or via debit/credit cards (prior notice is required). For prepaid plans, payment can be made through cash or cheque. Plans activated by cheque will only become valid once the cheque is cleared.
All prices are exclusive of applicable taxes, which will be added at the time of billing.
Prepaid plans are valid only at the location where purchased and are non-transferable. The balance in prepaid plans is non-refundable.
Any cashback given will be in the form of services and cannot be redeemed for cash. The cashback will be credited to the Customer’s account with the Company.
The Company will refund any extra amount paid by the Customer for a retail order upon request.
Balances in prepaid plans are non-refundable and cannot be transferred to another customer.
The Customer may cancel an order anytime before pickup without incurring a cancellation fee. After pickup, cancellations must be made within 2 hours. Once processing has begun, cancellations will not be accepted.
If the Company refuses to process any article, the cost for that article will either be refunded to the Customer or credited to their prepaid balance.
Coupons can only be applied via the Arene Services mobile app. Once the order is placed and the invoice is generated, the coupon cannot be applied.
Multiple discounts, offers, or coupons cannot be combined.
The Company values your privacy and does not sell or share your personal information, such as phone numbers, addresses, or email IDs, with third parties. However, third-party service providers may be engaged by the Company to carry out certain administrative functions, such as hosting services, customer support, or processing payments. These providers will only have access to personal information necessary for their tasks.
Any disputes arising from the use of the Company's services shall be subject to the jurisdiction of the courts located in Delhi, India.
For inquiries or complaints, please contact our Customer Care team at:
Email: areneservices@gmail.com